Terms & Conditions – CommercialName* First Last Email* We will email you a copy of these terms.PhoneDate* Date Format: MM slash DD slash YYYY Closest City*WichitaKansas CityConsent* I agree with these terms and conditions.Margaret McHenry Maids is an independently owned and operated business. Our crews arrive in Margaret McHenry Maids company vehicles and wear company uniforms. Margaret McHenry Maids employees will always hold the highest regard for you and your property, and you can expect a crew that works quietly and efficiently throughout. Margaret McHenry Maids is fully licensed, insured and bonded, but to keep our employees safe and to protect your property, we ask that you accept these terms and conditions before beginning services. 1) EQUIPMENT AND SUPPLIES. Margaret McHenry Maids provides all cleaning supplies and equipment and will only guarantee services provided therein. Margaret McHenry Maids will not be held liable for damages due to use of a product required by the customer. We discourage the use of products and equipment other than those our employees have been trained to use. 2) ADDITIONAL SERVICES. Please contact our office at least 24-hours prior to your scheduled cleaning if you have a special request for additional services. The crew will only follow instructions from their work order. 3) PAYMENT POLICY. Customer will be invoiced upon completion of job. Payment is due upon receipt of invoice. Margaret McHenry Maids gladly accepts all major credit/debit cards. Please call our office to provide your account information. 4) SECURITY ALARMS. Security alarms must be disarmed on the day our crew is expected to clean. Our crew will not be responsible for resetting the alarm. 5) SCHEDULING. You will be offered various rates for our service depending on the frequency of which we clean your business location (i.e. weekly, biweekly, and monthly). If you are unable to maintain your frequency on a regular basis (for example, biweekly skips lead to monthly cleanings), we may charge the next highest rate until we resume your original frequency. Furthermore, we are unable to guarantee specific times throughout the day, but offer a 2-hour range of when you may expect our maids to arrive at your business. 6) CANCELLATION / RESCHEDULING / TRIP CHARGE FEES. To reschedule or cancel any cleaning, please call the office 48 hours in advance. Margaret McHenry Maids may request a reschedule date/time in the event of dangerous weather conditions or holidays. If the team is unable to enter the property (pre-arranged entry method doesn’t work, walkways inaccessible, etc.) or any other cause preventing service (unsanitary conditions, disrespectful treatment of employees, etc.) a $35 fee may be assessed. $35 fees may also result from insufficient notice of cancellation or rescheduling, or returned checks. 7) VALUABLES. All valuables, collectibles, heirlooms, etc., should be safely put away prior to cleaning to avoid accidents. In the event of damages, services must be paid in full prior to a claim being settled. If you have a claim, you must contact the office within 5 days of the incident to seek a settlement. 8) OTHERS IN THE PROPERTY. If you intend to have other service people in your property on the day our crew is expected, please, reschedule your cleaning date as we are not responsible for other people in your property. 9) WORKING CONDITIONS. In order to provide you with the best cleaning service, Margaret McHenry Maids asks the customer to provide a clutter-free and safe environment for each cleaning, air conditioned environment in the summer, running water, electricity, heated environment in the winter, and have walkways and driveways cleared of snow in the winter so that the crew may safely enter your property with their equipment. 10) SATISFACTION GUARANTEE. Margaret McHenry Maids guarantees services for 24 hours. Please call or email with any concerns. Comment forms may be completed online at www. MargaretMcHenryMaids.com. 11) TERMINATION. Margaret McHenry Maids may terminate this agreement at any time. Prices and instructions within this proposal are valid for 60 days from the date listed. After 60 days without acceptance, Margaret McHenry Maids reserves the right to adjust prices and instructions. If you have any questions, please call or email our office: Wichita 316-612-9300, info@MargaretMcHenryMaids.com or Kansas City 913.795.9927 or infokc@MargaretMcHenryMaids.com.